Privacy Policy

This is our privacy policy. It tells you how we collect and process data received from you on our site. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any comments on this privacy policy, please email them to team@homerepairscheme.org.uk

2.Who We Are

Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) says we have to give you as a 'data controller':

3.What we may collect

We may collect and process the following data about you: Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

4.Cookies

All Cookies used by and on our website are used in accordance with current English and EU Cookie Law.
The site uses cookies or similar technology to collect information about your access to the site. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you.

A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer.

All cookies used on our site are set by us.

Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can prevent the setting of cookies by adjusting the settings on your browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the site.
cookies you may not be able to take full advantage of the site.
Our cookies will be used for:

5.How we use what we collect

We use information about you to:
If you are already our customer, we will only contact you electronically about things similar to what was previously contacted us about.

If you are a new customer, you will only be contacted if you agree to it.

If you don't want to be contacted for marketing purposes, please tick the relevant box that you will find on screen.

Please note: We don't identify individuals to our advertisers, but we do give them aggregate information to help them reach their target audience, and we may use information we have collected to display advertisements to that audience.

In addition, if you don't want us to use your personal data for any of the other reasons set out in this section in 5, you can let us know at any time by contacting us at team@homerepairscheme.org.uk and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible services to you.

In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you don't provide your personal data in these cases.

6.Where we store your data

We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA by staff who work for us or for one of our suppliers to undertake your requested work, processing your payment details and or the provision of support services.

By giving us your personal data, you agree to this arrangement. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the privacy policy.

If we give you a password, you must keep it confidential. Please don't share it. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that we cannot guarantee the security or integrity of any personal information particularly information which is transferred from you or to you via the Internet.

We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it. We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 6 years after the date it is no longer needed by us. The only exceptions to this are where:-

7.Disclosing your information

We are allowed to disclose your information in the following cases: We may contract with other third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing, claim vetting and processing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information:

Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.

8.Your rights

You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at team@homerepairscheme.org.uk Under the GDPR, you have the right to: You also have rights with respect to automated decision-making and profiling as set out in section 11 below.
To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us at team@homerepairscheme.org.uk

9.Links to other sites

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site.

10.Changes

If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you

11. Automated Decision-Making and Profiling

11.1) In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.

11.2) The right described in section 11.1 does not apply in the following circumstances: 11.3) Where we use your personal data for profiling purposes, the following shall apply:

12.Dispute Resolution

12.1) The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.
12.2) Any dispute shall not affect the parties' ongoing obligations under this Privacy Policy.